Answers to Frequently Asked Questions
Rescheduling and Cancellation Policy
If you need to reschedule your session, please let us know at least 3 days (72 hours) prior to your appointment so we can try to get it covered by another client. If you let us know with less than 3 days notice, we will ask that you pay a $100 deposit in order to be rescheduled.
Please note that we may need to reschedule you in the event of three things:
1) Bad weather. As Outkast said, you can plan a pretty picnic but you can’t predict the weather. We shoot in natural light so rain and/or dark clouds are problematic. We know it’s a pain, but we want to ensure you have the best shoot possible.
2) Auditions/Bookings. If an audition or booking comes up on our end we will try hard to work around it, but if we can’t then we’ll work with your schedule to get you back in as soon as possible. On the bright side, if you get an audition or booking, we get it! And we won’t require that you pay the deposit to be rescheduled.
3) Illness. If we get sick but can still shoot, we’ll warn you and leave the decision to you. If you get sick, don’t take your headshots. Your photos won’t be good. They just won’t be good at all.
We hope you don’t have to cancel outright, but if you do, please give us as much notice as possible. If you decide you want to get back on the calendar at a later date please note that a deposit will be due if you cancelled with less than 3 days (72 hours) notice before your original appointment. And if you cancel multiple times we may request a deposit in order to reschedule you even if you cancelled outside the 3-day period.
When can I book a session?
Send us a message using the form on our contact page and we will respond within 24 hours with a date for you. Feel free to include a few preferred dates if you have them. Keep in mind that all shoots take place in the afternoon hours.
Can I have all the images?
Yes you can. We send your entire session – minus blurry shots or blinky faces – in watermarked proof form first. From there, you can just let us know what you want in high resolution. We send them in both print-quality and web-sized versions. We will send you as many high resolution images as you want, and you can even have the entire session if you prefer. Just note that if you do get your entire session, we only send you the print-quality (highest quality) version, so those images will need to be resized for use online.
The method by which we deliver your high res images depends on how many images you want, but there is no limit. Yay!
Do you provide hair and makeup services?
We do not provide full service makeup artistry. We do however, provide very basic foundation application (mostly for men). We highly recommend hiring a makeup artist if you are not totally confident in your own hair and makeup skills or if you just prefer to sit back and relax while someone else does the work! We have a list of really awesome MUAs that we can send upon request, but you are also welcome to hire anyone you already know and love..
If you decide to hire a makeup artist, we ask that you arrange a pre-shoot appointment so you can arrive to your session at your appointment time as close to camera-ready as possible. This often means meeting your MUA at your house (or theirs) a couple hours before the session. Your MUA is welcome to come with you for changes during the session if you wish. Feel free to let us know if you need help booking an MUA.
What time of day do you shoot?
Currently we only shoot in the afternoon hours for studio sessions and evening hours for editorial. All studio sessions begin in the early-to-mid-afternoon, no exceptions. Editorial sessions take place approximately 90 minutes before sunset.
How long are the sessions?
It depends on which session you book. The One-Hour is a 60-minute session, the Two-Hour and Shared Sessions are 120-minutes, and the Timeless Session is not timed at all. Some shoots will not take up the full time period, and some shoots may run a few minutes longer.
Can I do an Editorial Session and a Studio Session in one day?
It can make for a long day for you, but we’re up for it if you are! We’ll even throw in a little discount if you schedule both in one day. (Discount only applies to Editorial + One-Hour or Two-Hour Sessions)
Where are you located?
We are located in Los Feliz. The exact address and parking information will be provided to you via text a day or two before your scheduled appointment.
Will you direct me?
Absolutely. Allison has a background in filmmaking and has worked with actors for years. She will guide you using energy work, scenarios, physicality, etc. She will communicate extensively and will not just let you wonder if you’re doing things right. But there’s always room for you to try things and get silly too.
What do I wear?
Wardrobe is so important! Never leave it to the last minute to figure out. Allison is more than happy to consult on your wardrobe via email before your session or on the day. You can send selfies or pics of your wardrobe choices along with a list of the looks you want to achieve and she’ll get back to you with input. If you’re repped, always check with your agent/manager as they may have very specific requests. And if you need some more hands-on help, a stylist (like Tandem client Buckley Sampson) will take you shopping and help you devise a solid plan. Whatever input you get, just be sure to narrow down your choices to a reasonable, easy to schlep number before your shoot date.
Is there a bathroom?
For the Studio Sessions, yes. We work out of a home studio, so we have plenty of space for you to spread out. We make no guarantees about facilities for the Editorial Session however, so you will want to plan accordingly.
Can I get extra retouching?
Yes! Additional retouching (beyond what is included in your session) is $15 per image. We don’t take shortcuts, so we can’t offer bulk discounts. The turnaround is usually 5-7 business days but ultimately depends on our workload at the time you order.
Do you retouch other photographers' work?
Yes. The fee for non-Tandem photo retouching is usually $20 per image, but ultimately depends on the quality of the photo we are working with and the amount of work that is required. You can email it over for a quote.
Can I buy a session or reel for someone else?
Yes! Check out our gifts page for more details on buying a headshot session or editing credit for the lucky so-and-so in your life.
But, but, but...
Don’t worry! We’ll send out an email as your session approaches with more information that is specific to your shoot and tips to help you prepare.