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The Details

Answers to Frequently Asked Questions:

Rescheduling and Cancellation Policy

If you need to reschedule your session, please let us know at least 4 days (96 hours) prior to your appointment so we can try to get it covered by another client. If you let us know with less than 4 days notice, we will ask that you pay a $100 deposit in order to be rescheduled.

Please note that we may need to reschedule you in the event of three things:

1) Bad weather. We shoot in natural light so rain and/or dark clouds are problematic. We know it's a pain, but we want to ensure you have the best shoot possible.

2) Auditions. If an audition comes up on our end we will try hard to adjust it, but if we can't (you know how casting loves timeframes) then we'll work with your schedule to get you back in as soon as possible. On the bright side, if you get an audition, we get it! And we won't require that you pay the deposit to be rescheduled.

3) Illness. If we get sick but can still shoot, we'll warn you and leave the decision to you. 

 


We hope you don't have to cancel outright, but if you do, please give us as much notice as possible. If you decide you want to get back on the calendar at a later date please note that a deposit will be due if you cancelled with less than 4 days (96 hours) notice before your original appointment. 

If you cancel multiple times we may request a deposit in order to reschedule you even if you cancelled outside the 4-day period. 

 

When can I book a session?

Send us a message using the form on our contact page and we will respond within 24 hours with a date for you. Feel free to include a few preferred dates if you have them. Keep in mind that all shoots take place in the afternoon hours. 

Do you provide hair and makeup services?

We do not provide full service makeup artistry. We do however, provide very basic foundation application (mostly for men). We highly recommend hiring a makeup artist if you are not totally confident in your own hair and makeup skills or if you just prefer to sit back and relax while someone else does the work! We have a list of excellent MUAs that we can send upon request.

What time of day do you shoot?

Currently we only shoot in the afternoon hours for studio sessions and evening hours for editorial. All studio sessions begin in the early to mid-afternoon, no exceptions. Editorial sessions take place approximately 90 minutes before sunset.

How long are the sessions?

The average shoot is 2 hours, but it completely depends on the number of looks you need, the number of changes you make, and how prepared you are. Extensive makeup or hair changes, shaving, and wardrobe selection can all add time to a session. Please allot at least 3 hours for a session with a makeup artist. 

Can I do an Editorial Session and a Studio Session in one day?

It makes for a pretty long day for you, but sure, we're up for it if you are!

Where are you located?

We are located in Los Feliz. The exact address and parking information will be provided to you via text a day or two before your scheduled appointment. 

Will you direct me?

Absolutely. Allison has a background in filmmaking and has worked with actors for years. She will guide you using energy work, scenarios, physicality, etc. She will communicate extensively and will not just let you wonder if you're doing things right. But there's always room for you to try things and get silly too. 

What do I wear?

Wardrobe is so important! Never leave it to the last minute to figure out. If your agent wants to give their input, be sure to give them plenty of notice before your session. If you would like our opinion, please feel free to send selfies a few days beforehand or to bring options with you on the day. If you need some more hands-on help, a stylist (like Tandem client Buckley Sampson) will take you shopping and help you devise a solid plan. Whatever input you get, just be sure to narrow down your choices to a reasonable, easy to schlep number before your shoot date. 

Is there a bathroom?

For the Studio Session, yes. We work out of a home studio, so we have plenty of space for you to spread out. We make no guarantees about facilities for the Editorial Session however, so you will want to plan accordingly.

Can I get extra retouching?

Yes! Additional retouching (beyond what is included in your session) is $15 per image. We don't take shortcuts, so we can't offer bulk discounts. The turnaround is usually 5-7 business days but ultimately depends on our workload at the time you order.

Do you retouch other photographers' work?

Yes, the fee for non-Tandem photo retouching is usually $20 per image, but ultimately depends on the quality of the photo we are working with and the amount of work that is required.

Can I buy a session (or reel) for someone else?

Yes! Check out our gifts page for more details on buying a headshot session or editing credit for the lucky so-and-so in your life.